Why Majuda Call Recording?
The demand for cost-effective and reliable phone recording suites is on the rise. This is a result of customers’ increasing requests for higher standards of service and support coupled with the challenges of corporate liability and regulatory compliance, a pressing need for total reliability and security in electronic call records has been created. With Majuda Voice, businesses receive best-of-breed call recording and quality management solutions.
The Majuda Voice Suite combines Majuda CallTracker and Majuda QualityTracker to provide a synergistic all-in-one solution that enhances an organization's ability to listen and understand customers' wants and needs; ensure service level goals are met and maintained and increase call center productivity, quality and effectiveness. The results is a call center solution that equates to more streamlined processes, improved customer service, and liability and compliance control; resulting in increased customer retention, sales and profit.
The Majuda CallTracker
- Majuda CallTracker is not only a VoIP recording solution but a solution that can record calls whether they are on analog, digital or VoIP platforms. This solution is designed to be completely customizable, scalable and most importantly, reliable, in order to meet the current and future needs of any organization. Majuda CallTracker is at the heart of the Majuda Voice Suite and caters for full time, partial and random voice logging for liability, compliance and/or quality management requirements.
- Features:
-
- Being a 100% web-based application for Windows and Mac environments
- Complete functionality through a single web-based interface
- Live Call Monitoring
- Note Capturing
- 256 bit AES end-to-end encryption
- Customizable and scalable
- Multiple recording modes
- A ‘Do Not Record’ functionality
- Full Time and Selective Recording
- Unlimited extensions
Quality Management Solutions
We know that call quality monitoring is important to you; this is why we have developed the Majuda QualityTracker for your company’s needs. The Majuda QualityTracker is a fully integrated quality management solution that equips contact center agents and supervisors with the necessary tools to access and analyze customer interaction data and transform it into actionable information. In doing so, customer service levels and workforce efficiency will be improved resulting in a successful contact center.
Majuda QualityTracker delivers the functionality that allows users the ability to listen, understand and react to all communications passing through a contact center environment. Also, as part of the Majuda Voice Suite, Majuda QualityTracker empowers users with the ability to record and evaluate all customer interactions. Information is effectively derived from multiple sources, such as agent desktop screens and customizable agent evaluation forms, to provide businesses with the most up-to-date and accurate operational and performance information through our rich reporting interface. Our call center quality monitoring tools set industry benchmarks; read below and discover what makes us different:
Features:
- 100% web-based for Windows and Mac environments
- Customizable evaluation forms
- Weighted scoring cards
- In-depth performance reporting
- Out-of-the-box evaluation templates
- Out-of-the-box report templates
- Unlimited supervisor licenses
- Desktop Screen Capture
Call quality monitoring has evolved; let the Majuda QualityTracker improve your contact centers customer service.
Majuda Alert
What is MajudaAlert?
MajudaAlert is a next-generation customer support tool, developed in-house by Majuda Corporation, which allows us to remotely monitor and proactively support your Majuda Voice installation 24/7.
The Need for MajudaAlert
With reliance on call recording for compliance, assurance and security increasing daily, it has become critical that your recorded calls are available when required. Finding out that your system has been down for the two-week period that contained a critical call could cost you tens of thousands - if not millions - of dollars.
In our experience, 70% of call recording systems are only accessed when the need arises, and as a result, system failures tend to happen at the worst possible time. Our competitors would argue that their solutions send out alerts in the event of a system failure, but these questions then arise:
- Who is monitoring the alerts that are generated?
- Will they be lost in the flood of daily alerts generated by all IT systems?
- What if the call recording server is down and no alerts can be sent?
How it works
By using the latest communication technologies, MajudaAlert reports back to our regional support servers on a regular basis with details regarding your Majuda Voice installation. We monitor a multitude of variables to make sure that we have our ‘eyes on the prize’ at all times! This is a voice recording alert system that you can trust.