Aheeva CCS
the Award-winning Aheeva Contact Center Suite uses voice over IP technology to offer extensive functionality while lowering operating costs. Unlike proprietary communication systems, Aheeva CCS is based on open source Asterisk® IP-PBX to offer a streamlined solution that is customizable, flexible and scalable. Exceed your expectations today and expand the possibilities for your business tomorrow.
Maximize efficiency and productivity with comprehensive call management features
Reduce operating costs by unifying your networks and cutting down on maintenance
Capitalize on your existing infrastructure by seamlessly integrating non-IP legacy systems
Customize features to support your specific business
Build a more efficient, profitable business without outgrowing
your call management system.
- Customize the system implementation to suit your current needs while allowing for expansion
- Take advantage of VoIP phones immediately or integrate them later
- Provide outstanding customer satisfaction and increase sales with inbound call management
- Optimize the profitability of outbound telemarketing campaigns
- Reach goals quickly by analyzing results in meaningful, comprehensive reports
- Motivate agents to achieve excellence by monitoring and recording calls
- Access your business remotely
Optimized telemarketing campaigns
Increase the profitability of your telemarketing campaigns by controlling all aspects of your outbound calls. Built-in flexible filters and actions help you create the best prospect list for each campaign. Multiple dialing methods keep agents busy without leaving calls abandoned. Reports show you the success of each campaign with complete information about callbacks and remaining numbers.
Invaluable business intelligence
Assess the productivity of every aspect of your call center business based on complete, current data. Review detailed, comprehensive performance measures in real time or on printed reports. Use sales history and trends to anticipate and prepare for significant changes in consumer buying patterns and to discover new opportunities ahead of your competition.
Powerful performance-measuring tools
Ensure that all of your agents have the information, skills, attitude and motivation to use their full potential to achieve your objectives. Live monitoring allows you to provide ‘whisper’ coaching for new agents or difficult situations. Recorded monitoring supplies a valuable source of information to prove compliance, resolve disputes, and evaluate training.
Remote management
Aheeva CCS is web-based, making your business available wherever you are with a laptop and an Internet connection. Monitor business activity and make adjustments easily, as if you were on-site.
Fast return on investment
Build a more efficient and profitable organization by using Aheeva CCS tools to generate more revenue while reducing costs.